30-Day Return Policy

General Return:

You can initiate a return within 30 days of receiving your product if you're not satisfied, but you'll need to cover the return or exchange costs if there are no quality issues. For a general return, you must meet the following conditions:

1. The item must be in brand-new condition.
2. It should be uninstalled and non-assembled.
3. The item must be unused with no missing pieces.
4. It should have the original tags and packaging.

Please note that the 30-day return policy is based on the delivery time of each individual item as shown on the carrier's website, not the entire order. Returns will not be accepted if the item(s) are marked as delivered more than 30 days ago when you initiate the return.

Some items cannot be returned, including:

1. Clearance items
2. Customized items
3. Items marked “Non-Returnable” on the product page
4. Assembled or disassembled products
5. Items without original packaging or with serious damage to the original packaging

Please note that any items returned without authorization will not qualify for a refund and will be rejected upon delivery to our returns center.

What to Consider Before Initiating a Return:

Do not discard any original packaging or wrapping materials from the item(s) you received.

1. Package the item the same way it arrived to ensure it meets the carrier's requirements.
2. Additional services on the order will not be refunded for the general return, including doorway drop-off, room of choice drop-off, and white glove delivery.
3. Provide at least one full view picture of the product and the outer box, along with a picture of the internal packing, for assessment.
4. You'll need to cover the return shipping cost if there are no quality issues.
5. Prepaid labels for return may be provided in certain regions, and the return shipping fee will be deducted when the item is returned. If a prepaid return label isn't provided, you'll need to arrange the return yourself.

Defective or Damaged Products:

1. Inspect your purchase upon receipt and notify us of any missing parts, faults, damage, or incorrect items immediately. Contact customer service within 48 hours of receiving the items if there is an issue, and provide pictures or a video demonstrating the problem.
2. Report product issues within 30 days of receipt with the mentioned pictures. After 30 days, after-sales inquiries may be negatively affected due to factors outside the time frame.
3. Please note that repair fees are not covered if unauthorized handyman services were hired.

Additional Terms:

1. Damaged items are those damaged in shipping. Report damaged products to customer service within 3 business days of receipt, and do not discard the damaged item and its packaging.

2. For undeliverable and refused packages, you'll be responsible for additional handling and shipping fees if delivery attempts are unsuccessful due to reasons such as refusal, an invalid address, or lack of a signature, resulting in reshipment or cancellation.

How to Process Returns:

You can contact us at koorlianfurniture@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Sikaic is not responsible for the shipping cost of the package returned by the customers themselves.

You will receive a notification email within 3-5 working days after we receive your item(s), confirming when the refund is processed. The refund will be credited to the account from which the funds were originally drawn.

Please keep in mind that for credit card payment refunds, it may take up to one billing cycle for your account to be credited. During the return process, avoid requesting a chargeback from your credit card company, as this can prolong the resolution of chargeback disputes. It's typically better to be patient and allow the return process to proceed. If you experience an unusual delay, feel free to contact us for assistance.