Defective Item Received

Please report any issues with your product within 30 days of receiving your order. Contact our customer service and be sure to include the following information:

  1. A copy of your original order confirmation.
  2. Confirm the item number and quantity of the defective item(s).
  3. Provide a detailed description of the problem.
  4. Include pictures or videos clearly showing the problem.

Depending on the situation, we will offer refunds, exchanges, or replacements according to your preference.

Important Note:

Koorlian.com is not liable for reimbursing any labor costs or compensating for project delays resulting from the receipt of defective goods. We strongly recommend waiting to schedule installation until after your order has arrived and been thoroughly inspected.

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Thank you for shopping at Koorlian! We appreciate that you're looking to buy the stylish and functional stuff we love to build. We also want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products.

Our customer support: Mon–Fri 9am–10pm, Sat–Sun 11am–8pmAverage answer time: 24h